The DSA and its new moderation obligations
The Digital Services Act (DSA), fully applicable since 2024, imposes enhanced content moderation obligations on Very Large Online Platforms (VLOPs) and Very Large Online Search Engines (VLOSEs). For services targeting Francophone users, this means dedicated moderation teams competent in French law and aware of local cultural specificities.
Content types requiring specialised moderation
- Hate speech: broader definitions under French law than US law
- Disinformation: fact-checking requiring knowledge of French current affairs
- CSAM content: strict protocols, psychological training for moderators
- Copyright violations: SACEM, SCPP, French moral copyright law specificities
- Terrorist content: LCEN, Pharos reporting obligations within 1 hour
Requirements specific to the Francophone market
Francophone moderation goes beyond simply understanding the language. It requires sensitivity to French, Belgian, Swiss and Québécois political and cultural contexts — which can differ significantly. What constitutes 'offensive speech' in France is not identical to its perception in Quebec or Belgium. Corpshore's moderation teams are trained on the cultural and legal specificities of each Francophone territory.
Moderator protection: a legal and ethical obligation
The DSA now imposes specific obligations on the psychological protection of content moderators. Providers must demonstrate regular rotations, psychological monitoring, daily exposure limits to disturbing content and a decompression protocol. Corpshore follows the WRAPI (Wellbeing and Resilience in AI/content moderation) standard and provides psychological support to all its moderators.