Case Studies
From a CAC 40 bank to a regulated fintech, from the public sector to an international NGO: our results are verifiable and our commitments contractual. Client names anonymised (NDA).
Takeover of a 45-agent in-house team for a French retail bank. Script standardisation, complex product training, AI dynamic FAQ deployment. CSAT 78→95, AHT −18%.
Migration of N1/N2 technical support from a Paris team to a bilingual FR/EN Corpshore desk. Zendesk + AI knowledge base implementation. FCR +41%.
Outsourcing of KYC and onboarding for a 120,000-client neobank. RPA automation + dedicated document verification team. AMF compliance maintained.
Takeover of administrative back-office (billing, disputes, portability) for a 2M-subscriber French operator. Transition from 110 in-house FTEs to 68 Corpshore FTEs with superior quality.
Deployment of a flexible 0-to-85-agent team in 72h to absorb seasonal peaks. Zero SLA breach, CSAT maintained at 91% during peak periods.
Processing and digitisation of medical records for a public health service. HDS type 1 and 2 certification obtained, RGPD and ANSSI compliance, 0 security incidents over 18 months.
Outsourcing of 40,000 claims/year for an IARD insurer. Team of 22 managers trained in IRSA/IRCA conventions. Policyholder satisfaction: +28 points.
Complete translation and localisation of an 18,000-SKU catalogue and 3,500 blog articles into English, Spanish, German, Italian, Dutch, Polish and Arabic.
Complete ERP migration for an 8,000-employee industrial group. Corpshore provided 12 expert SAP consultants (ABAP, FI/CO, MM/SD, Basis) coordinated from nearshore Poland.
Setting up a trilingual Trust & Safety moderation team for a major NGO's digital platforms. Processing time < 2h, accuracy 98.7%.
Takeover of member administration (enrolment, cancellation, reimbursements) for a 220,000-member mutual. 98% SLA met from month 2.
Outsourcing of seller onboarding support for a 12,000-merchant SaaS marketplace. Bilingual FR/EN team of 14 agents, real-time documentation with Notion AI.
Urgent translation of 800 commercial contracts from French to Arabic (standard and Moroccan dialectal) for an international arbitration case. Accuracy certified by the firm.
Digitisation and indexing of 1.2 million administrative files. Deployment of a 120-operator team across two hubs (Poland + Philippines). ANSSI compliance.
24/7 telephone concierge service in 6 languages (FR, EN, DE, ES, ZH, AR) for a 280-room Parisian palace hotel. Hotel escalation rate < 8%.
🔒 All client names are anonymised in accordance with confidentiality agreements (NDA). Results are verifiable upon request.
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