Bilingual Customer Service Manager (FR/EN)
SeniorYou lead a team of 15–30 Francophone agents, define CSAT/AHT KPIs, coordinate upskilling programmes and serve as the main interface with the client.
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Remote positions across our 11 global hubs. Professional development, real diversity and a mission that matters.
You lead a team of 15–30 Francophone agents, define CSAT/AHT KPIs, coordinate upskilling programmes and serve as the main interface with the client.
Apply →Development and maintenance of modern web applications for CAC 40 clients. Stack: Next.js 16, TypeScript, Tailwind v4, Supabase/Postgres.
Apply →Designing data pipelines and ML models for retail banking and insurance clients. GDPR compliance for personal data processing.
Apply →Architecting and securing cloud infrastructure for French clients. You manage ANSSI HDS compliance and continuous deployment of microservices.
Apply →Complete payroll management for French SMEs: DSN, URSSAF, collective agreements. Using Sage Paie, ADP or Payfit.
Apply →Production of monthly financial dashboards, PCG accounting closures and budget support for French SMEs and groups.
Apply →Translation and revision of legal documents, contracts and regulatory texts between French and Arabic. Clients: law firms, CAC 40 companies, public sector.
Apply →Moderation of French-language content on digital platforms according to strict editorial policies. Full training provided.
Apply →Growing the client portfolio in France: major account prospecting, tender responses, multi-service contract negotiation.
Apply →Managing executive recruitment mandates for French clients: sourcing, assessment, shortlist presentation, onboarding.
Apply →Level 1 and 2 technical support for French civil servants: incident management, ITSM ticketing, N3 escalation.
Apply →Designing and supervising SAP ECC → S/4HANA migrations for French industrial groups. Coordination of ABAP, Basis and functional teams.
Apply →Building LLM solutions for business process automation: RAG, fine-tuning, AI agents and enterprise deployment. Stack: LangChain, OpenAI, Anthropic, HuggingFace.
Apply →Operational management of outsourcing contracts for French ministries and local authorities. SLA management, GDPR compliance and regulatory reporting.
Apply →Data entry and control for French clients: forms, databases, administrative documents. Volume: 400–600 records/day.
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