Service
⚙️ Application Maintenance & IT Managed Services
Corpshore TMA (Third-Party Application Maintenance) covers the full lifecycle of your business applications: corrective and evolutionary maintenance, user support, incident management and enhancements. Our IT teams speak French and know the most common ERP environments in France (SAP, Sage, Cegid, Microsoft Dynamics).
What we do
Our Application Maintenance & IT Managed Services offering
Corrective & evolutionary maintenance
Bug fixes, minor functional enhancements, security updates, version management. SLA with contractual response time (GTI) and resolution time (GTR) guarantees.
N1/N2/N3 IT Helpdesk
Level 1 user support (password reset, common incidents), level 2 (advanced diagnosis, configurations), level 3 (corrective development, vendor escalation). ITSM ITIL v4.
Cloud & infrastructure managed services
Azure, AWS and OVHcloud environment management, 24/7 monitoring, backup management, SecNumCloud and HDS compliance for sensitive data.
Outsourced CIO (vCIO)
For SMEs and mid-caps without an internal IT team: IT strategy management, vendor management, IT budgets, IT master plan and digital transformation support.
FAQ
Application Maintenance & IT Managed Services — your questions
What is the difference between TMA and IT managed services?
TMA (Third-Party Application Maintenance) covers keeping applications running (corrective, evolutionary, adaptive). IT managed services is broader: it includes TMA but also infrastructure management (servers, network, cloud) and user helpdesk.
Are your TMA teams familiar with Sage and Cegid ERPs used in France?
Yes. Our TMA teams include Sage 100, Sage X3, Cegid Business and Cegid Y2 certified profiles — the most common ERPs in French SMEs and mid-caps. We also provide TMA on SAP Business One, Microsoft Dynamics 365 and Oracle.
Do you offer SLAs with contractual GTI and GTR guarantees?
Yes. Our TMA contracts include SLAs with GTI (Response Time Guarantee) and GTR (Resolution Time Guarantee) adapted to each application's criticality: P1 (critical) 15 min/4h to P4 (low) 8h/5 business days.
Other services
Our full portfolio
Ready to scale your operations?
Talk to a Corpshore consultant today. Free quote, no obligation, response within 24 hours.